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The cloud-based CrossChannel platform connects your mobile app to every part of your business. The idea is simple. Give customers the convenience, speed and security of mobile and connect it to all your customer-facing channels – website, in store, call center, mobile and kiosk. It is patented and proven.
Now customers can use their fingerprint or face to authenticate in every service channel. No more passwords or security questions.
Rather than using a scanner or third-party service to sign documents, customers can instantly sign documents using their mobile biometrics.
Instead of requiring phone calls to authorize important actions, enable in-app authorization with context, biometric authentication and electronic audit trails.
Banking grade security protects your app from mobile threats so that you can release high value features with confidence.
The cost of one password related support call is approximately $70 and a large percentage of support calls are related to password issues.
The CrossChannel platform consists of two components: the CrossChannel API that integrates into your back-end applications, and a Mobile Software Development Kit (SDK) that adds the in-app automations and secures your mobile app.
For example, when a customer contacts your business by phone:
No more passwords, security questions or text codes blocking the way
Avoid sending customers outside of your brand to complete steps
Let customers use their favorite mobile technology to speed their journey
The CrossChannel platform “short circuits” attacks on front end applications by crossing channels to complete steps using the customer’s mobile device. To succeed, attackers must steal the customer’s mobile device and overcome multiple security factors.
It blocks man-in-the-middle attacks with forward secret cryptography and protects mobile apps from mobile threats including device cloning, SIM swapping, malware, app repackaging and app emulation. It is highly resistant to phishing, malware, man-in-the-middle and other attacks.
The CrossChannel platform can increase customer engagement by 300%
Our banking grade technology accelerates over 345 million high-value financial transactions every year. The core engine is a third-generation product that is highly configurable and our mobile SDK runs reliably on over 2 million iOS and Android devices with minimal customer support issues. No scalable attacks have been reported since its introduction in 2012.
Mobile technology and apps have fundamentally changed what qualifies as a friction-free experience. Now organizations are caught in a vice between friction intolerance and increasing security requirements. Customers are left wondering why they can’t use their mobile devices to do everything.
This white paper explores how savvy organizations are responding by transforming their mobile apps into cross-channel tools to remove friction from every part of their business.