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Customer Communication Services

During an active breach, everyone expects timely, clear information about how it is being addressed. We provide a suite of expert communication services to help deliver a superior experience.

Notify Customers, Repair Their Identities

The sooner you communicate to customers, the quicker you can alleviate concerns and instill confidence. And the right message goes a long way to recovering trust. Our Customer Communication services empower your organization to respond effectively and expedite recovery.

Data Breach Notification1
Notify customers quickly and effectively by first-class mail, email, or substitute notice website.

  • Managed notification letter printing, mailing, and returned mail processing
  • Address cleansing and National Change of Address lookup included
  • Additional address lookup, SSN verification, and death registry services available
  • Every AllClear ID customer notification also includes automatic access to Identity Repair services

Identity Protection Support Center
An award-winning team of specialists answers customer questions by phone and email to explain Identity Repair services and guide customers through the process.

  • U.S.-based call centers
  • Representatives trained on your event
  • English language support is standard, other languages available
  • Dedicated U.S. toll-free telephone number, international lines available
  • Branded customer experience specific to your incident

94%

Customer Satisfaction Rating*

100%

Success in Resolving Financial Identity Theft Cases in the U.S.**

24

Stevie Awards for Outstanding Customer Service

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Reserve Capacity, Get Immediate Service

Organizations that are part of our Reserved Response™ program get the benefit of capacity—immediately available, scalable support to respond to a data breach in a guaranteed timeframe. Companies that are not part of the program can still use our breach response services when capacity is available.

1AllClear Customer Communication services are only available as capacity allows for those clients not part of the Reserved Response program.
*Calculation based on the 2015 results of surveys sent to all customers who interacted with the AllClear ID support team.
**Rate is valid through 2015 and applies to cases covered by US consumer protection laws.

Notify Customers, Repair Their Identities

The sooner you communicate to customers, the quicker you can alleviate concerns and instill confidence. And the right message goes a long way to recovering trust. Our Customer Communication services empower your organization to respond effectively and expedite recovery.

Data Breach Notification1
Notify customers quickly and effectively by first-class mail, email, or substitute notice website.

  • Managed notification letter printing, mailing, and returned mail processing
  • Address cleansing and National Change of Address lookup included
  • Additional address lookup, SSN verification, and death registry services available
  • Every AllClear ID customer notification also includes automatic access to Identity Repair services

Identity Protection Support Center
An award-winning team of specialists answers customer questions by phone and email to explain Identity Repair services and guide customers through the process.

  • U.S.-based call centers
  • Representatives trained on your event
  • English language support is standard, other languages available
  • Dedicated U.S. toll-free telephone number, international lines available
  • Branded customer experience specific to your incident
business-laughing-group-optimized

94%

Customer Satisfaction Rating*

100%

Success in Resolving Financial Identity Theft Cases in the U.S.**

24

Stevie Awards for Outstanding Customer Service

Reserve Capacity, Get Immediate Service

Organizations that are part of our Reserved Response™ program get the benefit of capacity—immediately available, scalable support to respond to a data breach in a guaranteed timeframe. Companies that are not part of the program can still use our breach response services when capacity is available.

 
1AllClear Customer Communication services are only available as capacity allows for those clients not part of the Reserved Response program.
*Calculation based on the 2015 results of surveys sent to all customers who interacted with the AllClear ID support team.
**Rate is valid through 2015 and applies to cases covered by US consumer protection laws.