The Tragic Quadrant: Why Most Breach Response Plans Are Tragedies
Waiting to Happen
Our guide to avoiding executive termination, customer migration, and lasting brand damage after a data breach
U.S. companies have been responding to customer data breaches for over 10 years, and most now have written response plans and conduct table top exercises. Despite these efforts and long response timelines, we continue to see failed breach responses with tragic outcomes. On the other end of the spectrum, we work with companies every day who experience breaches and manage to avoid executive termination, customer migration, and lasting brand damage. Why?
Over ten years, we have learned that two things determine the outcome of a breach response: Speed of Notification and Quality of Response.
The AllClear Breach Response Matrix™ illustrates the relationship between those factors and the resulting outcomes. There are three ways to fail, but only one path to the Redemption Quadrant – a fast, quality customer response.
Use this framework to:
- Predict the outcome of your current response plan
- Improve your plan using breach management best practices
- Identify which key response capabilities your company lacks