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Customer Breach Support

Customer Breach Support

A Deloitte managed service

With high-profile reports of cyber incidents on the rise and the General Data Protection Regulation (GDPR) impacting all European organizations, it’s more important than ever for organizations to be fully prepared to notify, support and protect their customers should a data breach happen.

GDPR has compressed the timelines to respond to regulators and customers, and made data breach readiness a major factor in customer protection and compliance to the regulation.

However, remaining compliant and providing the right level of customer support in the event of a large data breach is a significant challenge for organizations—particularly those with big customer databases. Many firms lack the specialist skills, capacity, and infrastructure to deal with a major customer notification response and protection programme following a data breach, whilst also maintaining their day-to-day operations.

Deloitte’s Managed Risk Services team offers a Customer Breach Support service to clients, guaranteeing capacity, resources, infrastructure, ID protection specialists and rapid response operations— everything you need to protect your customers, your brand and your reputation.

The Customer Breach Support (CBS) service has two core components:

  1. Reserved response support: An ongoing managed service to provide the guaranteed capacity to meet a client’s customer support requirements in a data breach under GDPR, supported by a full readiness programme with playbooks and exercises to prepare for a large-scale customer notification response.
  2. Live customer support: A specialist, scaleable team to coordinate and deliver dedicated support to a client’s customers following a data breach. Encompassing full notification services, customer support, identity protection and identity repair.

Click to download the brochure on the Deloitte services.

Deloitte has 20 years' experience running managed services for our clients, successfully delivering large-scale processing, remediation, data management and customer outreach solutions. Our well-established model combines infrastructure, people, technology and processes into a comprehensive end-to-end managed service delivered by our experienced operations teams.

We have collaborated with AllClear ID, the leading US data breach response provider, combining Deloitte’s crisis management and operational expertise with AllClear ID’s experience of supporting clients with over 5000 data breach responses, including three of the largest in history.

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