AllClear ID specializes in securing your most valuable asset, customer relationships, in a world that feels less secure every day. We advise companies on the customer-facing aspects of breach preparation and response, and provide the expertise and operational capacity to respond successfully to an event of any size. Our expertise comes from effectively managing thousands of breaches and notifying over 160 million consumers on behalf of Fortune 1000 companies, government agencies, and healthcare entities.
AllClear ID is proven to deliver a superior response that reduces customer anxiety, angry escalations, and lost sales. We back the program with the best customer service in the industry, a 97% satisfaction rating, and 15 international customer service awards.
AllClear ID is headquartered in Austin, Texas, and is privately funded.
At AllClear ID, business savvy and innovation are inseparable. We're a world-class group with a history of success and a pioneering spirit to provide unsurpassed identity theft protection for everyone.
Bo Holland is a veteran entrepreneur who has been delivering innovative technology solutions to financial institutions for over twenty years. In 2004, Holland founded AllClear ID, formerly Debix, and currently serves as CEO. Holland holds the patent for Instant Authorization technology, the basis for the exclusive AllClear ID Alert Network (U.S. Patent No. 7,983,979).
Holland was previously founder and CEO of Works, Inc., which was acquired by Bank of America in 2005. Works develops commercial payment solutions for large organizations and distributes the product via Bank of America, Wells Fargo, PNC Bank, Sun Trust and Commerce Bank. Holland invented the patent-pending technology that enables large organizations to approve and control payments for operating expenses via credit cards. Prior to Works, Holland served as Director Product and Marketing for Pervasive Software (NASDAQ: PVSW). He was instrumental in turning the company around and taking it public in September 1997. Prior to Pervasive, Holland joined Citrix Systems (NASDAQ: CTXS) as employee 32 and was the key figure in developing the product strategy and distribution that laid the foundation for the company revenue growth to over $750 million in 2004.
Jamie May joined AllClear ID in 2007. During this time, she has managed the implementation and execution of over 1000 data breaches, including the two largest healthcare breaches since the creation of HITECH. Additionally, May is responsible for overseeing the operations of nationwide call center facilities, including over 500 support agents, fraud investigators, and multiple phone and customer resource management systems. Under May’s direction, AllClear ID has distinguished itself with exemplary service, maintaining an A+ rating from the Better Business Bureau. In 2012, 2013, and 2014 her Customer Support team was awarded a total of 15 Stevie Awards including Best Use of Technology in Customer Service, Customer Service Department of the Year, and May was recognized as Customer Service Leader of the Year. Javelin Strategy & Research also awarded the AllClear Investigators Best in Resolution.
As VP of Finance, Christine Mallory oversees the financial operations at AllClear ID. Christine joined AllClear ID in 2014 bringing over fifteen years of progressive financial leadership from her time at technology companies including BlueSpace Software, Patton Surgical, Evolutionary Technologies International (ETI) and Activision (NASDAQ: ATVI). At Patton Surgical, a venture backed medical device developer and manufacturer, she played an integral role in the successful acquisition of the company’s product line by Stryker Endoscopy (New York: SYK). As head of finance and operations at ETI, a developer of enterprise data integration solutions, she played a key role in the procurement of over $10M in venture capital and debt financing prior to the sale of the company in May 2008. She started her career in public accounting at BDO in their audit practice and is a licensed CPA in Texas.
Harry rejoined AllClear ID in 2014, after first working with the company during its early stage in 2005. As VP of Product, Harry is responsible for Product Design, Development, and Engineering. Prior to his return to AllClear ID, Harry was VP of Product & Design at Rackspace, where he helped lead the company's transformation to being a user-centric, design-driven cloud computing company. During Harry's tenure at Rackspace, he established a world-class Experience Design capability, led control panel development, and drove initiatives for customer self-service. Harry also brings 10 years of experience as a consultant and executive coach working with technology leaders at global brands such as Google, PayPal and SAP. Harry began his career in user experience and product design as co-founder of Virtual Vineyards (Wine.com), where he was responsible for on-line store design, development, operations, business processes improvement, and customer self service.
Sarah Harden joined AllClear ID in 2012 and leads the Business Operations team which is responsible for provisioning breach notifications and other operational functions. Prior to joining AllClear ID, she was leader of Strategic Vendor Relations with Dun & Bradstreet, working with large outsourced call center vendors. Harden has more than twenty years in management, including administrative, contract and supply chain management. One main focus of her role at AllClear ID is process creation, implementation, and improvement.
Kirsten Matetich is responsible for business and consumer marketing communications. Prior to joining AllClear ID, she spent many years honing her skills in communications strategy and advertising across industries including energy, travel, and consumer packaged goods. She led marketing for the east coast online media business at Microsoft, working with Fortune 500 clients and top agencies to advance Microsoft’s competitive position within digital media. She also served as a change management consultant at Accenture, assessing needs and creating solutions for managing large-scale change initiatives in companies as a result of mergers and new systems implementations. Kirsten is passionate about creating a great customer experience for businesses and consumers who choose AllClear ID.
Max Morlocke is an experienced DevOps leader and professional with experience in designing, developing, and implementing modern Service Oriented Architectures. Max has a strong history of working with small and large teams to apply DevOps principals to bring successful rapid paced delivery cycles by leveraging knowledgeable staff, lean processes, and tools for continuous delivery and configuration management. Max is also active in the Austin DevOps community and has contributed to open sources projects such as Puppet and Logstash.
As Director of Incident Response, Michael Honza oversees the Incident Response Team to ensure the successful execution of data breach response efforts. Prior to joining AllClear ID in 2014, Michael served as the Senior Services Delivery Manager at Dell, Inc., where he led an international operations team focused on service delivery, escalation management, and systemic improvements. Michael brings a strong background in program implementation and management, as well as a track record of quality service delivery to Fortune 1000 clients to his work as Director of Incident Response at AllClear ID.