Most businesses who have suffered a data breach will tell you it was one of the most challenging times of their professional careers. Data breaches are human events, both for the impacted customers and the incident response team in charge of executing the response. As such, human emotions come to the surface and can inhibit […]
Data Breach Preparation Tips: Lessons Learned from 5,000 Data Breach Responses
Today, more companies are recognizing the value of engaging breach response providers to help them plan, practice, and become operationally ready for a possible breach event.
Most organizations are no longer asking us if they will experience a data breach, but what they can do to be ready when one hits. Furthermore, many leading businesses are no longer comfortable with a walk-in model that does not guarantee we will be ready to launch their customer response.
- Conduct a thorough review and gap analysis of their incident response plan
- Build out their customer-facing response plan
- Test the customer-facing response plan via breach simulations and drills
- Provide a comprehensive simulation report capturing action-items, gaps, and next steps
Over ten years of responding to more than 5,000 data breaches, we’ve learned a lot about how to execute a successful customer response.
Here are some tips for data breach preparation:
- Have an incident response plan that includes how you will handle the customer response
- Practice your plans regularly
- Involve your internal incident response team and external response partners in building and testing your response plans
- Work with a partner who can provide call center staff trained and knowledgeable in identity protection
- Reserve guaranteed manpower to handle every aspect of the breach response
Learn more about data breach response lessons from our VP of Operations in, What I’ve Learned from 5,000 Data Breaches.